Salon
Policies

Deposits & Booking

A non-refundable deposit is required to confirm every appointment. Your deposit secures your time slot and is applied toward your total service balance at checkout.

• Deposits vary by service — the amount will be shown at the time of booking through GlossGenius.
• Your appointment is not confirmed until the deposit is received.
• Deposits are non-refundable regardless of the reason for cancellation.
• Deposits may be transferred to a rescheduled appointment if at least 48 hours' notice is given.

Cancellation & Rescheduling

We understand life happens. We ask for as much notice as possible so we can offer your slot to another client.

• 48+ hours notice: Deposit may be transferred to a new appointment date.
• 24–48 hours notice: Deposit is forfeited. A new deposit is required to rebook.
• Less than 24 hours notice: Deposit is forfeited and a cancellation fee may apply.
• Same-day cancellation: Considered a no-show. See No-Show policy below.

To cancel or reschedule, call or text (845) 558-3990 or manage your appointment directly through GlossGenius.

No-Shows & Late Arrivals

Your appointment time is reserved exclusively for you. Arriving late or not at all directly affects other clients and our stylists.

• No-shows result in full forfeiture of the deposit and a no-show fee.
• Clients with two or more no-shows will be required to prepay 100% of their service to rebook.
• Up to 15 minutes late: We will do our best to accommodate, but your service may be shortened to avoid impacting the next appointment.
• More than 15 minutes late: Your appointment may need to be rescheduled and your deposit forfeited.

If you are running late, please call or text us immediately at (845) 558-3990.

Hair Preparation Requirements

Arriving prepared protects your hair health and ensures we can complete your service within the scheduled time. Please arrive with:

• Clean hair — freshly washed within 24–48 hours of your appointment.
• Fully dry hair — wet or damp hair cannot be braided and will result in rescheduling.
• Detangled and stretched — blown-out or stretched natural hair is strongly preferred for braid and loc services.
• No heavy product buildup — light leave-in or oil is fine.

Arriving with unprepared hair (wet, matted, heavily tangled) may result in a prep fee, a shortened service, or rescheduling at the stylist's discretion.

Hair & Extensions

Hair extensions are not included in service prices unless explicitly stated at the time of booking. Clients are responsible for purchasing and bringing their own hair.

• Not sure what to buy? Message us before your appointment with your desired style and we'll tell you exactly what type, brand, and quantity to purchase.
• We reserve the right to decline low-quality or unsuitable hair that could affect the outcome or integrity of the style.
• We are not responsible for hair quality purchased by the client.
• If you would like us to source your hair, this can be arranged in advance for an additional fee.

Children's Appointments

We love working with kids and are experienced with young clients of all ages. To make the appointment smooth and comfortable for everyone:

• A parent or guardian must be present for all children under 16.
• Please prepare your child's hair before arriving — clean, dry, and detangled.
• We recommend a shorter or simpler style for a child's first visit.
• Breaks may be taken for younger children as needed — please factor this into timing expectations.
• If a child is unable to sit for the service, we may need to reschedule for a shorter style or at a later date.

Payment Methods

We accept the following forms of payment. Full balance is due at the time of service.

• Cash — always accepted, no fee.
• Zelle — accepted, no fee.
• CashApp — accepted, no fee.
• Debit / Credit Card — accepted via GlossGenius; a small processing fee may apply.

Prices shown are starting prices. Final pricing is determined by length, size, density, style complexity, and whether additional services are added. Your stylist will confirm your total before beginning the service.

Guests & Salon Etiquette

• Please limit additional guests. Our space is designed to be calm and focused — large groups can disrupt other clients and our stylists.
• Children not receiving services should be supervised at all times.
• We ask that all clients and guests be respectful of the space, equipment, and other clients.
• Phone calls should be taken at a reasonable volume during your appointment.

Your Satisfaction & Adjustments

Your satisfaction matters to us. If something doesn't feel right, please speak up before leaving the salon so we can address it.

• Concerns must be raised on the day of service or within 48 hours.
• We do not offer refunds on completed services, but we are committed to making it right.
• Adjustments will be made at no charge if the concern is raised within the specified window and is within the scope of the original service.